2. What are the purposes of customer service?
3. Customer Service: the fuel for conversion
4. Customer journey experience
5. The importance of feedback from customers
6. Growing importance of social media
7. Online versus offline customer service
8. What laws and regulations exist regarding customer service?
9. What are the latest trends and developments?
2. What kind of technologies can be used for customer service?
3. How to use a single point of contact
4. Does and don’ts for customer service
5. How can you use customer service as a marketing tool?
6. How to manage your customer service from day to day?
7. How to deal with the continuously changing environment?
8. What are the requirements of a successful customer service strategy?
2. How to serve every customer during peak times?
3. What should you keep in mind in terms of the environment when dealing with customer service?
4. Cross-border e-commerce, what matters should you pay attention to?
5. How should you handle customer service in Spain?
6. Best practices