Frequently asked questions

From EcommerceWiki

Frequently asked questions


How do I register?

At our homepage you find a “log in / create account” button at the top right corner. If you click this button, you enter the login screen. Click on the blue bar that says “Join EcommerceWiki”. Now you can enter your personal information, such as your name and email address. At the bottom of the page, your user name will be created on the basis of your name and you can choose your password. Please note, if you don’t enter the required information, the registration process cannot be completed.

How can I login?

At the homepage you find a button “log in / create account” at the top right side. If you click this button, you enter the login screen. You can log in with your user details. Please be aware that both the username and the password are case sensitive. In case you lost or forgot your password, you can click “Forgot your password?”. New login data will then be sent to your e-mail account.

How do I request a new password?

You can request a new password by clicking the “Forgot your password?” bar on the login page. Please note: both the username and the password are case sensitive.

I did not receive my new password. What should I do?

Please check your spam filter first. If you did not get the password, we have possibly registered a different e-mail address. Contact us to help you out.

How can I change my profile?

You can change your profile by clicking on your name at the top of the main page. Then click the "Pencil icon" to adjust your personal information and/or expertise. You can also add your social media accounts here. Please click "Save page" to update your profile.

How can I change my profile photo?

You can change your profile by clicking on your name at the top of the main page. Then click the "Edit button" to adjust your personal information. Here you can also upload a profile photo. Please click "Save page" to update your profile.


You can use the search field at the top to search different items in the Wiki. On the search result page you can filter on Topics/Articles, Courses, Experts and Reports.

How can I search an image?

Go to to search for images. If you like to know where this image is used, you can select "What links here" at the bottom of the page (only for admin users).

Adding Topics & Articles

Structure: Topics, Chapters, Paragraphs

Before you start with adding content to the EcommerceWiki, it is important that the structure is and remains clear. Therefore we work with several levels on the EcommerceWiki: topics, chapters and paragraphs. As a result, multiple people can work on work on a document without running the risk of overwriting each other’s work.

The main text of a topic is placed on the paragraph level. The topic and chapter pages are NOT intended for elaborate writing. On these two levels you can enter a meta description, which will be displayed in the search results of a search engine, and an introductory text.

On the paragraph level, you can enter the main text in the Text paragraph box. You can structure the texts through the use of headers, which also have several layers.

Therefore, the structure of the EcommerceWiki is as follows:

  • Topic
  • Chapter
  • Paragraph
  • Header 1
  • Header 2
  • Header 3

Adding/removing Topics, Chapters & Paragraphs

Adding and deleting topics, chapters and paragraphs can solely be done by administrators. If you would like to propose such an addition and/or deletion, please contact us. Naturally, experts can adapt the content in existing paragraph or add content to empty paragraphs.

Editing individual paragraphs

As an expert you can add content for any page on the paragraph level. Of course we encourage you to keep the information reliable and objective (as much as possible). If we find out that a user is posting inaccurate, offensive and/or harmful content on purpose, we deserve the right to block this user. In order to find your way around the EcommerceWiki, it important to consider some standards before you start.

Adding or adapting content in a paragraph

When you go to the topic of your choice, you will see that this is structured into three levels: Basic, Advanced and Expert. Here you will also see the different paragraphs that have been created for this topic. If you would like to add another paragraph, please contact us.

Formulating a good meta description

It is important that search engines can find your information on the EcommerceWiki. We put a meta description on every page for better search results (SEO). You can use between 150 and 160 characters (spaces included). The meta description should portray a sufficient, relevant description of the page. You can put the most important (search) words at the beginning of your text. The text of the meta description could be a description of the page in a full sentence or a structured summary of the content.

How to add images?

When you want to place an image in your text, you will first have to upload the file to the EcommerceWiki. You do this by selecting Upload file under Support in the main navigation bar. Remember the exact name of your file as you will need it in the template.

For placing an image in your text, use the following template:

{{Image medium
|Text position=left
|Caption=Place your caption here
  • The top line is for the size of your image. We use three predefined sizes: Small, Medium and Large
  • Place the exact name of your file on the second line
  • On the third line you can indicate whether you wish to have text on the left or right side of the image. Please note, this only applies to the small and medium images as large images fill the entire width of the page
  • On the fourth line, you can enter a caption, for example for describing your image
  • If required, you can enter a link to a specific website on the fifth and final line.

Please note that the lines 3 to 5 are not obligatory and can be omitted if desired.

How to add videos?

For now, you can only embed videos from YouTube on the EcommerceWiki. You can do so by using the following template in your text:

|Id="video id"

Just enter the ID of your video behind "Id=". For instance, of this video you have to enter the characters behind the final slash, so "5B_pK3klBOY".

How to add a table?

When you want to add a table in your text, please use the following template:

|title =Titel tabel
|hdrs  =Kop 1!! Kop 2 !! Kop 3
|row1  =Cel 11{{!!}} Cel 12 {{!!}} Cel 13
|row2  =Cel 21{{!!}} Cel 22 {{!!}} Cel 23

In this template you can enter the title of your table after title =, your headers for the colomns after hdrs =, and the values for your table after the specific row.

More information on how to edit a table can be found on Wikipedia.

How to add a hyperlink?

Naturally, it is possible to add hyperlinks to your text on the EcommerceWiki. Simply select the text to which you want to add a hyperlink. Then select the Link symbol above the text box. A pop-up screen will appear:

Popup screen hyperlinks.png

Here you will see two text boxes, each containing the text that you selected. Change the text in the upper box for the site to which you want link in your text. You can link to pages on the EcommerceWiki by entering the name of the page. For instance, for the page you just have to enter Online Payments/Online Payments Basic/What is a Payment Service Provider?. For external links, you will have to enter the full web address. After clicking on Insert link, the hyperlink will be added to your text.

How to add references

References can be added on a page by

  1. adding a reference in the text;
  2. adding a reference list at the end of the page.

Adding a reference

When adding a reference, you must first determine what kind of reference you would like to add. On EcommerceWiki, we distinguish three types:: Book, Web or Journal. Each type has its own template and the corresponding codes mentioned below should be added to the text at the desired location (please note, last and first refer to the last name and first name of the author of the text to which you are referring:

<ref>{{Cite book
| last =...
| first =...
| title =...
| year =...
| publisher =...
| location =...
| page =...
| url =...

For Web style:

<ref>{{Cite web
| last =...
| first =...
| title =...
| work =...
| publisher =...
| accessdate=...
| url =...

For Journal style:

{{Cite journal
 | last =...
 | first =...
 | coauthors =...
 | title =...
 | journal =...
 | date =...
 | year =...
 | volume =...
 | series =...
 | issue =...
 | pages =...
 | url =...

Adding a reference list



at the location where you want to position the reference list.

How to add an Edit button

Please use the following code:

{{Linked button
|Link={{fullurl: Add link }}
|Text=<span class="glyphicon glyphicon-pencil" aria-hidden="true"></span> Edit
|Class=btn-ecom-small {{Country specific|Element=filled-background}}
|Open mode=Same

Where add link has to be replaced with the correct link.



Each teacher can create an online presentation or copy an existing (Master) presentation and adapt it to his own needs. The presentations can be shown in show mode at conferences, workshops or in class. The benefits of working in this way is that slides can be updated by their owner upon that your presentation is always up to date and mistakes are corrected once and apply everywhere.


What are Master Presentations?

Master Presentations are presentations developed and maintained by experts. You can use the presentations (or specific slides) freely in your own presentations. If you download the presentation and use it offline, you have to name as source.

Where can I find all Master Presentations?

You can find the Master Presentations here:

How can I search for a presentation?

Use the search bar at the top of the page. If you only want to search presentations, type in Pres: <keyword>.

How can I view, print or present a presentation?

If you are seeing a list of presentations, click on a specific presentation to view it. For printing you can use the "Go to print" icon. For showing a presentation in show mode, click on the "Go to show mode" icon.

How can I save a presentation as PDF?

You can save any presentation as PDF:

  • first click on the Go to print icon, after which the print version of the presentation appears.
  • Press Control-P in order to go to the print screen.
  • Click on Change (next to Destination) and select Save as pdf below Local destinations.
  • Depending on your settings you may want to change:
    • Paper size to 'letter'.
    • Paper margin to 'standard' or 'minimum'.
    • Page orientation to horizontal/flat'.
  • Click Save and you can save the presentation on your computer. Please note that videos are obviously not included in the PDFs. These can be found on YouTube.

Where can I find my own presentations?

You can find your own presentations on your profiel page. Click on your name at the top right of the page. On this page you can also create a new presentation.

How can I copy a presentation?

Go to the detail page of the presentation and click on the "Copy presentation" icon. You can then save the presentation under a new name and start editing the presentation.

How can I add a slide?

  • In the navigation go to "Presentations" and select "Add slide".
  • On the edit page of the slide, you can fill in the different fields:
    • Title: the title shown at the top of the slide
    • Image: Here you can add an image by typing in the name (if it already on the server) or upload an image
    • Video: Here you can type the Youtube video ID. Do not fill in the entire URL. only the bold part (
    • Free style: Type the text you want to see. Use stars for bullets and hashtag for numbered lists.
    • Notes: This text is not show in show mode but is visible for all users (including students).
    • Teacher notes: This text is only visibile for Teachers.
    • Sources: The references are shown at the bottom of the slide.
  • Save the slide and remember the name (go to the next subject to learn how to add the slide to a presentation).

How can I add/remove a slide from a presentation?

  • Select the presentation to which you want to add a slide.
  • Click on the "Edit" icon.
  • At the bottom you see a list of all slides.
  • You can add the name of a slide you want to add below and then place it in the right place.
  • By deleting the name of the slide, you also remove the slide from the presentation.
  • In the same way you can change the order of the slides.

I cannot edit a presentation, why?

You can only edit your own presentations. You can make a copy of the presentation to edit it.

I cannot edit a slide, why?

Only Teachers can edit all slides. Other users can only edit a slide of which you are the owner.